You may have heard the term "post-purchase experience" before — but what is it, exactly? A great post-purchase experience is a methodology for growing your business and brand. It’s based on building meaningful, lasting relationships with your customers through providing great customer service and valuable experiences with your products. It’s also about valuing and empowering these people to reach their goals at any stage in their journey with you. Why is that important? Because when your customers succeed, you succeed.
The Rich Returns Platform is a returns solution built to power this post-purchase experience and to help you — and your customers — to grow better.
A manual return process is slow and messy and requires lots of input from your employees. In the end the customer has a bad experience, support is overwhelmed with return requests and management has zero clues about how returns affect the business.
With Rich Returns, it's easy for your customers to return items. Our system makes the entire item return journey easy, intuitive and hassle free. You can use policies and advanced rules to automate returns. Happy customers, happy staff, better business decisions.
Without any other available options your store is forced to refund all orders instead of retaining revenue from exchanges and store credit all the while customers have to jump through hoops to give you their money for the right product.
Offer customers the option to exchange items instead of asking for refunds. Set automatic return policies that retain your company more revenue.
Slow returns and no exchange options scream 'bad customer experience' and a low trust in your brand. This stifles the growth of your brand in the long term and is a major obstacle in increasing average order value and returning customers. Those customers might not return to make another purchase.
A fast and easy return and exchange process makes customers happy to shop with you. Good customer experience goes a long way of impacting Customer Life Time Value (CLV) and Average Order Value (AOV) as well as brand loyalty. Those happy to shop with you will come back to make another purchase.
All of these factors combined lead to a poor returns experience and money lost on returns. What could have been profit is now refunds only and unhappy customers.
A great customer experience requires an easy return and exchange process that will help your store retain more revenue each day while making your customers happy to shop with your brand in mind in the long term.
Ensure GDPR Compliance with a privacy focused partner based in Germany at your side.
Our extensive experience with large-scale Shopify and Shopify Plus merchants makes us your trusted partner for scaling globally
Trusted by some of the fastest growing Shopify stores to deliver a seamless experience for returns and exchanges to their customers. From startups to established companies to publicly traded enterprises, we help our customers to deliver a great post-purchase experience at any scale.
Built exclusively for Shopify and Shopify Plus with an easy to use experience in mind.
Extensive documentation and responsive Support right at your side.