Seamless Shopify Returns Automation

Your Brand. Our Technology.
Shopify Automation Made Easy.

shopify returns app

Bye Bye Email

Branded Return Portal

Offer your customers a hassle-free way to start a Shopify return with a fully branded return portal.

  • Higher trust
  • A great customer experience
  • More loyal customers means more revenue
  • Fully customizable: Texts, logos, backgrounds, colors, return policy


Stay in Touch with Your Customers

Keep customers in the loop regarding their Shopify return with a customized email for every step of the process. Dramatically reduce customer support inquiries and provide a better return and exchange experience.

  • Fully automated
  • Customer email notifications
  • Merchant notification with return details


Auto-Approve Returns

Auto-Approve Shopify returns to offer a smooth experience on the customer side and to increase efficiency on your team's side.

  • Set up Advanced Rules
  • Auto Approve returns that match your criteria


Pre-Paid Return Labels

Automatically offer customers a prepaid return shipping label without any staff input through one of our carrier integrations.

  • No more "easy to loose" labels inside the box
  • Zero manual work for automatic labels
  • Know exactly what returns are coming instead of guessing who returns what when
  • Don't use Prepaid labels? Not a problem at all, you can use Rich Returns just as good.

Seamless Experience

Store Integration

Let a customer start a Shopify return directly from your confirmation email or order history without entering their order information.

  • No manual typing of order information
  • Integration into your store, e.g. customer order history

Photo Uploads

Deeper Insights with Photo Uploads

Ask or require customers to upload a photo of their returned items. Your staff can review these photos in the merchant dashboard and approve or reject a return.

  • Seamlessly integrated into the returns process
  • Works on desktop and mobile
  • No manual back and forth with photos

Powerful Automation

Advanced Rules to Drive Your Return Policies

Implement powerful automation rules that segment customers based on order data and actions taken during the return process which can adjust options they see during and after the return process.

Refunds on Auto-Pilot

Automated Refunds

Process refunds completely and automatically from the comfort of your Rich Returns dashboard. Handling refunds is now easier than ever.


Get Started with Rich Returns

Built exclusively for the Shopify platform. A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.