fbpx

Seamless Shopify Returns

Your brand. Our technology.

Bye bye email

Branded Return Portal.

Offer your customers a hassle-free
way to start a return with a fully branded
return-portal.

  • Higher trust
  • A great customer experience
  • More loyal customers means more revenue
  • Fully customizable: Texts, logos, backgrounds, colors

Notifications

Stay in touch with your customers

Keep customers in the loop regarding their return
with a customized email for every step of the process.
Dramatically reduce customer support inquiries and
provide a better experience.

  • Fully automated
  • Customer E-Mail Notifications
  • Merchant notification with return details

Speed

Auto-Approve returns.

Auto-Approve returns to offer a smooth experience on the customer side and to increase efficiency on your team's side.

  • Set up Advanced Rules
  • Auto Approve Returns that match your criteria

Automation

Pre-Paid Return Labels.

Automatically offer customers a prepaid return label without any staff input through one of our carrier integrations.

  • No more "easy to loose" labels inside the box
  • Zero manual work for automatic labels
  • Know exactly what returns are coming instead of guessing who returns what when
  • Don't use Prepaid labels? Not a problem at all, you can use Rich Returns just as good.

Seamless experience.

Store integration.

Let a customer start a return directly from your confirmation email or order history without entering their order information. See our integration guides on how to set this up.

  • No manual typing of order information
  • Integration into your store, e.g. customer order history

Photo Uploads.

Want deeper insights? Try Photo Uploads

Ask or require customers to upload a photo of their return items (Add-On). Let staff review these photos in the merchant dashboard and approve or reject a return.

  • Seamlessly integrated into the returns process
  • Works on desktop and mobile
  • No manual back and forth with photos

Powerful Automation.

Advanced Rules & Policies.

Build powerful rules that segment customers based on order data and actions taken during the return process and adjust options they see during the return process and after.

get_started_rich_returns

Get started with Rich Returns

Built exclusively for the Shopify platform. A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.