Seamless Shopify Returns

Your brand. Our technology.

Bye bye email

Branded Return Portal.

Offer your customers a hassle-free
way to start a return with a fully branded

  • Higher trust
  • A great customer experience
  • More loyal customers means more revenue
  • Fully customizable: Texts, logos, backgrounds, colors


Stay in touch with your customers

Keep customers in the loop regarding their return
with a customized email for every step of the process.
Dramatically reduce customer support inquiries and
provide a better experience.

  • Fully automated
  • Customer E-Mail Notifications
  • Merchant notification with return details


Auto-Approve returns.

Auto-Approve returns to offer a smooth experience on the customer side and to increase efficiency on your team's side.

  • Set up Advanced Rules
  • Auto Approve Returns that match your criteria


Pre-Paid Return Labels.

Automatically offer customers a prepaid return label without any staff input through one of our carrier integrations.

  • No more "easy to loose" labels inside the box
  • Zero manual work for automatic labels
  • Know exactly what returns are coming instead of guessing who returns what when
  • Don't use Prepaid labels? Not a problem at all, you can use Rich Returns just as good.

Seamless experience.

Store integration.

Let a customer start a return directly from your confirmation email or order history without entering their order information. See our integration guides on how to set this up.

  • No manual typing of order information
  • Integration into your store, e.g. customer order history

Photo Uploads.

Want deeper insights? Try Photo Uploads

Ask or require customers to upload a photo of their return items (Add-On). Let staff review these photos in the merchant dashboard and approve or reject a return.

  • Seamlessly integrated into the returns process
  • Works on desktop and mobile
  • No manual back and forth with photos

Powerful Automation.

Advanced Rules & Policies.

Build powerful rules that segment customers based on order data and actions taken during the return process and adjust options they see during the return process and after.

Refunds on Auto-Pilot

Automated Refunds.

Process refunds completely and automatically from the comfort of your Rich Returns dashboard. Handling refunds is now easier than ever.


Get started with Rich Returns

Built exclusively for the Shopify platform. A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.