Bye bye email
Offer your customers a hassle-free
way to start a return with a fully branded
Keep customers in the loop regarding their return
with a customized email for every step of the process.
Dramatically reduce customer support inquiries and
provide a better experience.
Auto-Approve returns to offer a smooth experience on the customer side and to increase efficiency on your team's side.
Automatically offer customers a prepaid return label without any staff input through one of our carrier integrations.
Let a customer start a return directly from your confirmation email or order history without entering their order information. See our integration guides on how to set this up.
Ask or require customers to upload a photo of their return items (Add-On). Let staff review these photos in the merchant dashboard and approve or reject a return.
Build powerful rules that segment customers based on order data and actions taken during the return process and adjust options they see during the return process and after.
Refunds on Auto-Pilot
Process refunds completely and automatically from the comfort of your Rich Returns dashboard. Handling refunds is now easier than ever.
Built exclusively for the Shopify platform. A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.