Offer customers a seamless return experience.
Increase loyalty and make the process of returning an item more intuitive for your customers.
Keep customers engaged with our automatic email notifications.
Customize the portal with your own brand.
Provide customers a consistent branding experience.
Customize texts on the portal and wording in emails to communicate in a consistent way with your customers.
Auto-Approve returns to offer a smooth experience on the customer side and to increase efficiency on your team's side.
Keep customers in the loop regarding their return with a customized email for every step of the process. Dramatically reduce customer support inquiries and provide a better experience.
Automatically offer customers a prepaid return label without any staff input through one of our carrier integrations.
Offer your customers a hassle-free way to start a return with a fully branded return-portal without you getting involved.
Let a customer start a return directly from their confirmation email or order history without entering their order information.
Ask or require customers to upload a photo of their return items (Add-On). Let staff review these photos in the merchant dashboard and approve or reject a return.
Build powerful rules that segment customers based on order data and actions taken during the return process and adjust options they see during the return process and after.
One Click Exchanges for your customers. One Click Exchanges for your Team.
Exclusively built for Shopify. Leveraging Shopify's native APIs to offer an unparalleled returns experience for your customers.
No more "easy to loose" labels inside the box.
Zero manual work for automatic labels required from your team.
Know exactly what returns are coming instead of guessing who returns what when.
You control what gets auto-approved and what requires manual approval from your team.
Set multiple return timeframes and adjust the available options to your business case.
Incentivize customer behavior that retains your store more revenue with a preferred return method (e.g. a free label) and set custom fees for others.
Execute Rules based on data in the original Order.
Execute Rules based on actions the customer takes during the return like the selected return reason.
Custom return addresses, mandatory photo upload, custom fees, manual approval, different countries, etc.
10 Pre-Translated languages that are available for your customers on the return portal.
Customize all texts on the return portal to match your brand's voice.
Enable certain languages to be available for your portal and set a default.
Move from refunds to more exchanges with a seamless and automated experience for your customers.
Give customers the option for Store-Credit and issue a Gift-Card in Shopify.
Build extensive Rules with the Advanced Rules Builder to retain your business more revenue.
Offer an unparalleled experience and drive more exchanges. Increase CLV by making customers actually come back with a seamless process.
Give your Team the tools to process exchange orders quickly. Eliminate manual mistakes, improve throughput and make exchanges a competitive advantage of yours.
More revenue. More loyal customers. Less support inquiries.
One unified dashboard to process returns deeply integrated with Shopify. Spend more time on actions that actually drive your business.
Offer your team a streamlined process to handle returns in minutes all within a single interface with all information
at hand. Auto-Approve returns with our Advanced Rules Builder to spend more time on what matters most in your business.
Dig even deeper into our detailed CSV exports to identify reasons for product defects before they affect a significant portion of your customers. Give Data-Analysts the foundation to learn from return-data for future product launches. Empower Designers and Product Managers to check photos uploaded by customers on faulty items to improve the existing product pipeline.
Export detailed CSV data and crunch the numbers in any spreadsheet application or Business-Intelligence Tool.
Use our API to fetch data, trigger automatic actions on returns and build integrations to transfer data seamlessly to your systems (ERP, CRM, 3PL, etc).
Look at basic numbers like the number of returns, return rates, average number of items and more from within your dashboard.
Keep the customer in the loop at every stage of the return to deliver a great experience and reduce customer support inquiries.
Customize texts for all email templates and use dynamic-variables to further personalize the experience.
Deliver the prepaid return label to the customer together with a customized email to make the return experience your competitive advantage.
We don't try to fit it all. Rich Returns has been built exclusively for the Shopify and Shopify Plus platform to offer your customers the best experience and your company the deepest integrations.
If it is technically possible we either have it already or have it on the roadmap. Empowering your team and powering your brand.
Join our large family of Shopify Plus brands for a great merchant and customer experience.