Deliver exceptional return and exchange experiences on Shopify

Build trust. Automate returns. Maximize profits with Exchanges.

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Trusted by Shopify merchants in more than 50 countries.

Watch Phil start a Return in Rich Returns (3 min video)

Automate

Automate your
returns.

Customer inquiries concerning returns take up the
majority of a customer-support rep’s workday. Let
customers self-serve while delivering an exceptional
experience.

  • Put your returns on autopilot
  • Automate refunds with a push of a button
  • Dramatically reduce support resources for returns
  • All returns in a single beautiful dashboard

More sales

Increase conversions & retain more revenue.

Prominently offering an easy returns-process is the
single most impactful action to convert more visitors
to customers and increase your average order value.

  • Easily build trust with visitors
  • Increase conversion rates
  • Increase AOV (average order value)
  • Increase Customer Lifetime-Value
  • Retain more revenue with our Exchanges

Go global

Built for growth.

Our experience with Shopify Plus merchants makes
us your trusted partner for going global with your
brand. Contact us directly for more.

  • Shopify
  • Shopify Plus
  • Global coverage
shopify returns app integrations

Plug & Play

Integrations.

Built exclusively on the Shopify platform to bring the Best-in-Class experience to Shopify merchants. Seamlessly integrates with Intercom, EasyPost, Shippo and ShipStation powering 50+ carriers from around the world. Public REST API available to connect your Logistics, 3PL, ERP, CRM or IMS.

View in Shopify App-Store

Their opinion - not ours.

See all 4.8 star ratings on the Shopify App-Store here

Great app for our return shipments. We can offer free returns from county's outside the EU to our warehouse within the EU because of Rich Returns. Special thanks to Andrej from support!
BALR.
This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.
M&H Uniforms
Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back, RichReturns is more flexible and better for our business!
Malo'o Racks
We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!
Saint and Sofia
Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!
Vaja Cases
This app has been really great so far. Compared to other return apps it is a very reasonable price and we have also have had great help from their support team figuring out a problem with generating return labels as opposed to regular labels. Great customer service.
EMMYDEVEAUX
Great app for handling returns, but also amazing customer service! Would recommend the app to everyone.
lala Berlin
The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.
Tile Club
We're really impressed by Rich Returns and their developer support. We explored 5 other alternative apps beforehand and they were all either way overpriced or lacked the unique functionality that we needed and were not willing to adapt anything for us. Rich Returns has been adding and adjusting features we request within 24 hours. We highly recommend this app.
Wolven
This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too
Assef's
J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.
Wopilo
The best returns system we have used so far on Shopify! The customer care is brilliant too! Thank you!
Oh Hello Clothing

Our people make all the difference.

We're an extension of your team making sure your returns are running smoothly.

🏆 We’re a partner, not just a provider

Always at your side and in this for the long-haul.

🥇 World-class technical support

Actual people with deep insights into the platform.

📌 Documentation for Humans

In-Depth video walkthroughs of our platform and resources designed to help you get the most out of Rich Returns.

Get started with Rich Returns

Built exclusively for the Shopify platform. A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

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