Hassle-free returns for your customers
Take customer lifetime value to the next level. Build loyalty among your customers by offering a one-of-a-kind return experience.
Completely customizable return portal
Integrates with your Shopify store
Put your returns on autopilot
Customer-support inquiries regarding returns take up to 82% of a customer-support rep’s workday. Let customers self-serve while delivering an exceptional experience and freeing up your resources.
Dramatically reduce support resources for returns
Control all returns from a single beautiful dashboard
Chat: be ahead of your competitors
Our direct integration with Intercom allows your customers to initiate a return directly in the Intercom widget on your site.
Install with 1-Click via the Intercom App-Store
Get in touch with us if you are using other chat-software
Smart return settings
Custom email address
FREE 14 day trial
14 days FREE trial. No credit card needed. Pay as you grow after 🚀
$0.5 per return. No fixed fees. As flexible as it gets.
For high volume merchants
All features of the Growth Plan, plus
– Dedicated success manager
– Top-level priority support
– Monthly account review
– Early access to new features.
Will this work with my Shopify store?
100% yes. Simply connect your store with one click inside our dashboard.
Do you provide a hosted return portal?
Yes, you receive a hosted return portal for your customers that is completely customizable to your brand.
What payment services do you support?
We currently support all major credit-cards. For EU residents we also support direct-debit (SEPA). Get in touch if you think we need another service.
Will this work with Intercom?
Absolutely. Your customers can initiate a return directly inside the Intercom-widget. Isn’t that great?
How can I cancel my subscription?
You can cancel your subscription at any time with a simple click of a button in your dashboard. Cancelling your plan comes into effect at the end of your monthly billing period.
Can I try RICH for free?
Sure, try us for 14 days, no credit card required. Enjoy 🙂
Where are you based?
We are based in the heart of Munich, Germany.
Are you guys GDPR compliant?
Yes. Hit us up if you need a signed DPA. RICH’s founder previously co-founded zencomply.com (which is an awesome B2B GDPR compliance software for online businesses).
We’re always available at [email protected]