Deliver exceptional customer return experiences

Deliver exceptional customer return experiences


Build loyalty. Reduce support-inquiries. Increase exchange revenue.
NEW: try our all-new Intercom-integration for the smoothest experience

Build loyalty. Reduce support-inquiries. Increase exchange revenue.
NEW: try our all-new Intercom-integration for the smoothest experience




Install now See our intercom integration

Hassle-free returns for your customers

Take customer lifetime value to the next level. Build loyalty among your customers by offering a one-of-a-kind return experience.


Completely customizable return portal

Integrates with your Shopify store

Hassle-free returns for your customers

Put your returns on autopilot

Customer-support inquiries regarding returns take up to 82% of a customer-support rep’s workday. Let customers self-serve while delivering an exceptional experience and freeing up your resources.


Dramatically reduce support resources for returns

Control all returns from a single beautiful dashboard

Put your returns on autopilot

Chat: be ahead of your competitors

Our direct integration with Intercom allows your customers to initiate a return directly in the Intercom widget on your site.


Install with 1-Click via the Intercom App-Store

Get in touch with us if you are using other chat-software

Chat: be ahead of your competitors
Mobile

Works great on mobile


The majority of your visitors will come from a mobile device. Offer a beautiful mobile-experience.

Works great on mobile
Works great on mobile
Works great on mobile

Plus all these features


Brand customization

Return reasons

Smart return settings

Beautiful dashboard

Return portal

Mobile ready

Integrations

Analytics (soon)

Custom email address

Customized emails

FREE 14 day trial

GDPR

Pricing


Retain customers and revenue while reducing expenses for your business.
Try us free for 14 days. No credit card required.

Growth Plan


$ 0


14 days FREE trial. No credit card needed. Pay as you grow after 🚀
$0.5 per return. No fixed fees. As flexible as it gets.


yes I want to Start my FREE trial

Enterprise Plan


Custom


For high volume merchants
All features of the Growth Plan, plus
– Dedicated success manager
– Top-level priority support
– Monthly account review
– Early access to new features.

Sounds good?


Contact Sales

FAQ

Frequently Asked Questions


Drop us an email ([email protected]) if you couldn’t find an answer to your question.

Will this work with my Shopify store?

100% yes. Simply connect your store with one click inside our dashboard.

Do you provide a hosted return portal?

Yes, you receive a hosted return portal for your customers that is completely customizable to your brand.

What payment services do you support?

We currently support all major credit-cards. For EU residents we also support direct-debit (SEPA). Get in touch if you think we need another service.

Will this work with Intercom?

Absolutely. Your customers can initiate a return directly inside the Intercom-widget. Isn’t that great?

How can I cancel my subscription?

You can cancel your subscription at any time with a simple click of a button in your dashboard. Cancelling your plan comes into effect at the end of your monthly billing period.

Can I try RICH for free?

Sure, try us for 14 days, no credit card required. Enjoy 🙂

Where are you based?

We are based in the heart of Munich, Germany.

Are you guys GDPR compliant?

Yes. Hit us up if you need a signed DPA. RICH’s founder previously co-founded zencomply.com (which is an awesome B2B GDPR compliance software for online businesses).

Other questions?

We’re always available at [email protected]