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How To Streamline Your Operations in Regards to Returns Management Efficiency

Returns management — the process of handling product returns — can help an ecommerce business maintain profitability and improve the customer experience. This practice is a win-win for ecommerce retailers and customers alike. Yet, few retailers spend time streamlining this important aspect of ...

Returns Management, Rich Returns

Learn How to Create a Transparent Refund Policy for Your Shopify Store

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You’re probably guilty of it yourself: only purchasing from an online store if their refund and return policy is clear and in your favour. And you’re not alone – returns are far more prolific among orders from ecommerce stores than among brick-and-mortar ones, three times more prolific...

Refund, Rich Returns, Shopify

How To Do An Exchange On Shopify (Updated for 2023)

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You may be a seasoned ecommerce player, or you’re just getting started on Shopify. In either case, you will eventually need to handle the exchange of a product through your online store. It could have been a customer who wants to swap out a product they purchased because it was not what they e...

Exchange, Rich Returns, Shopify

How To Create A Returns Policy For Your Shopify Site

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Returns are an inevitable part of any eCommerce store’s activity, but a well-designed Shopify return policy can help you minimize their effects on the bottom line and keep customers happy. We’ve gathered the best tips for creating a returns policy that aligns with your business goals, co...

Returns, Rich Returns, Shopify returns

12 Ways To Reduce the Cost of eCommerce Returns

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In ecommerce, products are returned often. Reported rates of return vary, but there’s good evidence that between 20 and 30% of online purchases are returned. Think about your last 10 online purchases – it’s not unreasonable to think that you returned 2 or 3 of them, right? Online retai...

Returns, Rich Returns

What is Returns Optimization? Optimize Shopify Returns With Rich Returns

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Optimizing Shopify Returns Shopify retailers tend to see high rates of returns—literally. The average rate of retail returns reached just over 16% in 2021, meaning that more than $761 billion of merchandise ended up back in stores and warehouses. Since the pandemic, consumers have been more likely...

Returns Optimization, Rich Returns, Shopify