shopify return management apps

Best Shopify Returns Management Apps To Use in 2022

As your business grows, it becomes harder to manage returns manually, so looking for the best Shopify returns management app becomes a must for a busy entrepreneur like you. We invite you to discover the analysis we did for ten of the best solutions available on the Shopify app store. 

What is a Returns Management App?

A returns management app is a solution that helps you simplify and automate return requests for better customer experiences and revenue retention. Shopify return apps allow you to automate the return process based on advanced rules and policies, drastically reducing the number of situations that require manual approval.

The return app helps you create and embed to your website a self-service portal where customers can quickly complete a return request or choose from flexible exchange options without assistance or involvement from your customer support team. 

A Shopify returns app is a great addition to any growing store and comes with multiple benefits for both merchants and customers.

Benefits of Using a Returns Management App

The way you manage returns has a high impact on the post-purchase customer experience and brand loyalty. Returns are buyers’ least favorite part of online shopping. However, research shows that 77% of customers expect an easy return process, and 55% say they stopped buying from an online retailer solely because of the inflexible return policy.

Ecommerce stores’ return rates are four times higher than in brick-and-mortar stores. While you can’t prevent certain returns, setting up an effective return management app can keep your ROI high.

Here are some of the main reasons you should consider using a return management app:

Automated returns management helps you scale your business

Manually processing all returns burdens customer support agents. It’s inefficient and error-prone, negatively impacting customer satisfaction and your bottom line.

While Shopify doesn’t offer a native solution, you can minimize manual work by installing an app that allows you to: 

  • Automate and scale return management;
  • Generate return labels automatically;
  • Enable hassle-free returns through the self-service portal;
  • Send automated updates for the returned product;
  • Focus on high-priority requests that you couldn’t automate.

Benefits of using a returns management apps

The self-service portal helps you drive better customer experiences

Complicated return forms, long waiting times for processing requests, and sending return shipping labels cause dissatisfaction and affect your brand image. 

A return app helps you transform these tedious requests into a great customer experience, making people more likely to buy from your online shop again.

The self-service portal you customize within the return app helps speed up the process and create more convenient alternatives for both sides, like exchanges, gift cards, or store credit. Once they choose their preferred method, you keep them updated via automated notifications.

Returns apps integrate with your eCommerce tools ecosystem

Besides the seamless integration with your Shopify store, the best returns app for Shopify is the one that integrates with other Shopify apps and eCommerce solutions you’re already using, including shipping, email, helpdesk, or CRM platforms.

The integration with your email marketing platform enables you to set automated emails that keep the customers updated during the entire process. Integrating your Shopify returns management software with the customer support platform makes it easier for you to prioritize and handle refund requests that you couldn’t automate.   

Top 10 Shopify Returns Management Apps

You’ll find over 500 solutions in the Shopify App Store. We’ve selected 10 of the best Shopify returns management apps and analyzed each based on the app’s top features, pros & cons reflected by customer reviews, and pricing as displayed on Shopify App Store.

Top 10 Shopify Returns Management Apps

1. Rich Returns

Rich Returns is a fully-featured Shopify returns app that helps stores of all sizes automate returns, exchanges, and refunds through a customer-friendly and custom-branded portal. The app allows merchants to build better post-purchase experiences, auto-generate return labels, and communicate with customers throughout the process.

The app is built exclusively for Shopify and Shopify Plus merchants and leverages Shopify’s native APIs for a smooth experience for online shoppers. 

Merchants can choose which returns will be auto-approved and which need manual approval from their teams. The customization options allow stores to adapt the self-serve return portal to the brand’s image and tone of voice. The app helps Shopify shops drive more exchanges and retain more revenue with one-click exchanges.

The automated experience allows shoppers to manage returns and get prepaid return labels without input from the shop’s team. Customers receive automated customized emails at all steps of the return process.

Key features:

  • Automated return process in a self-service portal that is fully customizable
  • 1-click exchanges for other items instead of product returns to keep customers close, and the store’s profit high
  • Auto-generated return shipping labels & QR codes for a smoother and quicker process

Pros:

  • Integrates with 85+ Global Carriers
  • Multi-Language support

Cons:

  • Free trial available for only seven days

Pricing: starting at $9/month

2. AfterShip Returns Center

AfterShip Returns Center is a return management app that helps fast-growing eCommerce businesses turn returns into exchanges and buybacks. The advanced return policy rules help online stores minimize operational costs and loss on returns, while the returns portal allows customers to choose from various return resolutions and carrier options.

Key Features:

  • Multiple returns methods: pre-paid label, carrier of choice, green returns, etc.
  • Automated returns eligibility rules, return methods, and shipping rates 
  • Real-time return status updates, synced data, and tracking available in the dashboard 

Pros:

  • Faster processing for returns and exchanges  
  • Weekly reports and insights about the app’s performance

Cons:

  • Some app users complain about pricing and the customer support team’s approach

Price: access to a free plan, paid plans starting at $11/month

3. Returnly Returns & Exchanges

Returnly Returns & Exchanges is a returns app that helps Shopify stores process returns, generate return labels automatically, suggest exchange options, and handle gift returns. The return center allows clients to request returns anytime and lets gift recipients request gift cards without needing customer support.

Key features:

  • Fast, automated returns and exchanges that free up the store’s team
  • Advanced return solutions for international handling, printerless QR codes, brand controls, etc.
  • Multiple return methods supported

Pros:

  • Inventory updates and real-time notifications for customers
  • Multi-location warehouse feature 

Cons: 

  • Subscription costs are higher compared to other apps

Pricing: 14-day free trial, paid subscription starting at $99/month

4. Sorted Returns Center

Sorted Returns Center is a return management solution that helps Shopify and Shopify Plus stores automate the return process and simplify the whole process for their customers. The app allows store owners to customize the portal to address specific needs, policy rules, and email updates for a smoother return process.

Key features:

  • Standard or custom return policy
  • Automated approvals and return label generation
  • Multi-language support for managing return requests

Pros:

  • Customization at every step of the customer journey
  • Easy set-up and branded returns portal

Cons:

  • Some users complain about customer support and bugs within the app

Pricing: 14-day free trial, free plan available, paid plans starting at $20/month

5. ReturnZap Returns Management

ReturnZap Returns Management helps Shopify merchants manage all returns in one central location and embed the self-service portal into the Shopify storefront. The app allows stores to generate pre-paid return labels, charge for returns, set custom policies, and process international returns.

Key features:

  • Define custom return logic and enable flexible policies
  • Self-service returns portal that integrates directly with the Shopify storefront
  • Automated pre-paid return labels and integration with multiple shipping carriers

Pros:

  • Custom return reasons and statuses that match the shop’s internal workflow
  • Responsive support team and assisted onboarding

Cons:

  • Some clients complain about user interface issues

Pricing: access to a 14-day trial, free plan, and standard plan at $19.95/month

6. Return Prime: Order Returns

Return Prime: Order Return is a return management app that helps stores set custom return policies, customer journeys, and reasons specific to a product or collection. It allows merchants to restrict returns and exchanges for particular orders and products. The app integrates with major logistics, 3PL, and other eCommerce apps.

Key features:

  • Customizable customer returns journey and policies
  • Multiple refund options, including gift cards, discount cards, or bank transfer
  • Enables shoppers to upload photos and add information before sending a return request

Pros:

  • Prompt customer support, live chat available 24/7
  • Mobile responsive return and exchange portal for customers

Cons:

  • The shop’s clients have to send separate return requests for orders with multiple line-items

Pricing: free plan, paid plans starting at $19.99/month

7. Returns Management System

Easy Returns Management System is a returns app that allows Shopify merchants to automate return requests by setting up terms and conditions on the request creation form. The store owner can exclude products, disable international returns, or override return rules.

Key features:

  • Enables online shoppers to return multiple products in a single request
  • Custom return reasons and item status
  • Informative reports on most returned products, return percentages, etc.

Pros: 

  • Easy app navigation and returns process
  • Responsive customer service 

Cons:

  • Users complain about the features available in the paid plan and difficulties in analyzing data

Pricing: 30-day free trial, paid plan costs $19.99/month

8. ShippyPro

ShippyPro is a complete shipping solution created for worldwide Shopify stores to help them manage and track shipping and simplify returns. The app allows stores to automate returns and save more by choosing the most convenient shipping rates.

Key features:

  • Branded self-service return portal
  • Proactive communication with customers
  • Integrated with over 160 carriers

Pros:

  • Print labels and compare rates to find the most convenient ones 
  • Saves time for small teams with an increasing number of orders and return requests

Cons:

  • Users complain about the response time from customer support and issues in integration with various carriers

Pricing: access to a free 30-day trial, paid plans starting at €49/ month

9. Return Rabbit

Return Rabbit is a return management solution for online shops that want to maximize revenue by converting returns into exchange requests. The app enables stores to customize automated returns and set various return reasons and sub-reasons to understand customer behavior better.

Key features:

  • Product recommendation engine to encourage exchanges
  • Automated returns based on custom rules for eligibility and approval 
  • Actionable analytics and ROI-based reporting

Pros:

  • Smart recommendations and emphasis on the benefits of choosing exchanges over returns
  • Fully branded returns portal for a better experience

Cons:

  • High price for their basic plan

Price: 14-day free trial, paid plans starting at $250/month

10. Return & Exchange Portal

Return & Exchange Portal is a Shopify app that helps stores create positive return and exchange experiences by offering alternatives to refunds, like refunding as a store credit or donating the purchased item. The return portal can be customized to reflect the store’s return policy and adapted to any language or currency.

Key features:

  • Customized returns management portal to reflect the store’s policy
  • Return Score AI algorithm to offer customers their preferred alternative to refunds
  • Automated return labels and processing through supported shipping carriers

Pros:

  • While-label solution for a fully-customizable self-service portal
  • Adapts to any language and ensures store-credit support in any currency

Cons:

  • Suitable for small or medium online stores

Pricing: 14-day free trial, paid plans starting at $17/month

Want to go more in-depth?

Now that you’re more familiar with some of the best Shopify apps, you can learn more about each solution. We suggest you start by finding why Rich Returns is one of the online store owners’ favorites. Or, if you’re ready to test it and see whether it fits your specific needs, you can get started today with a free trial.