Deliver exceptional return experiences on Shopify

Build trust. Automate returns. Maximize profits with Exchanges.


Trusted by Shopify merchants in more than 50 countries.

Watch Phil start a Return in Rich Returns (3 min video)


Automate your

Customer inquiries concerning returns take up the
majority of a customer-support rep’s workday. Let
customers self-serve while delivering an exceptional

  • Put your returns on autopilot
  • Dramatically reduce support resources for returns
  • All returns in a single beautiful dashboard

More sales

Increase conversions & retain more revenue.

Prominently offering an easy returns-process is the
single most impactful action to convert more visitors
to customers and increase your average order value.

  • Easily build trust with visitors
  • Increase conversion rates
  • Increase AOV (average order value)
  • Increase Customer Lifetime-Value
  • Retain more revenue with our Exchanges

Go global

Built for growth.

Our experience with Shopify Plus merchants makes
us your trusted partner for going global with your
brand. Contact us directly for more.

  • Shopify
  • Shopify Plus
  • Global coverage
shopify returns app integrations

Plug & Play


Built exclusively on the Shopify platform to bring the Best-in-Class experience to Shopify merchants. Seamlessly integrates with Intercom, EasyPost, Shippo and ShipStation powering 50+ carriers from around the world. Public REST API available to connect your Logistics, 3PL, ERP, CRM or IMS.

"This is a MUST have for any store."

Their opinion - not ours
See all 4.8 star ratings on Shopify here

We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!
Saint and Sofia
Great app for handling returns, but also amazing customer service! Would recommend the app to everyone.
lala Berlin
This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too
We're really impressed by Rich Returns and their developer support. We explored 5 other alternative apps beforehand and they were all either way overpriced or lacked the unique functionality that we needed and were not willing to adapt anything for us. Rich Returns has been adding and adjusting features we request within 24 hours. We highly recommend this app.
Super happy & impressed not only with the Rich Returns app but with the support of Phil! Photo uploads feature is definitely shining above many return apps!
What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.
Sandra Online

Our people make all the difference.

We're an extension of your team making sure your returns are running smoothly.

🏆 We’re a partner, not just a provider

Always at your side and in this for the long-haul.

🥇 World-class technical support

Actual people with deep insights into the platform.

📌 Documentation for Humans

In-Depth video walkthroughs of our platform and resources designed to help you get the most out of Rich Returns.

Get started with Rich Returns

Built exclusively for the Shopify platform. A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.